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ITIL V4 Foundation (ITIL V4) today

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Overview

  • Overview of ITIL and IT Service Management
  • The Four Dimensions of Service Management
  • Concepts of Service Management
  • The ITIL Service Value System

Who this course is for?

Students preparing for the ITIL 4 Foundation certification exam
IT Service management professionals looking to validate their skills by passing the ITIL 4 Foundation certification
Students who require a thorough understanding of the ITIL framework
Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
IT professionals or others working within an organization that utilized ITIL and who need understand the framework to contribute to an ongoing service improvement
Anyone interested in the ITIL framework

Course Curriculum

  1. ITIL V4 Foundation (ITIL V4)
    1. Introduction
      ITIL 4 Foundation Certification Exam Training
      Introduction to IT Service Management
      About ITIL
      Structure and benefits of the ITIL 4 Framework
    2. Concepts of Service Management
      Concepts of Service Management: Introduction
      Value and Value Co-Creation
      Organizations, Service providers, Service consumers, and other stakeholders
      Products and Services
      Service Relationships
      Outcomes, Costs, Risks, and Utility & Warranty
    3. The Four Dimensions of Service Management
      The Four Dimensions of Service Management: Introduction
      Organizations and People
      Information and Technology
      Partners and Suppliers
      Value Streams and Processes
    4. The ITIL Service Value System
      The Service Value System: Overview
      Opportunity, Demand and Value
      The Guiding Principles: Overview
      Guiding Principle #1: Focus on Value
      Guiding Principle #2: Start Where You Are
      Guiding Principle #3: Progress Iteratively With Feedback
      Guiding Principle #4: Collaborate and Promote Visibility
      Guiding Principle #5: Think and Work Holistically
      Guiding Principle #6: Keep it Simple and Practical
      Guiding Principle #7: Optimize and Automate
      Governance
      Service Value Chain: Overview
      Service Value Chain: The 6 Activities
      Continual Improvement: Overview
      The Continual Improvement Model
      Continual Improvement and The Guiding Principles
    5. ITIL Management Practices
      ITIL Management Practices: Overview
      General Management Practices: Architecture Management
      General Management Practices: Continual improvement
      General Management Practices: InfoSec Management
      General Management Practices: Knowledge Management
      General Management Practices: Measurement and Reporting
      General Management Practices: Organizational Change Management
      General Management Practices: Portfolio Management
      General Management Practices: Project Management
      General Management Practices: Relationship Management
      General Management Practices: Risk Management
      General Management Practices: Service Financial Management
      General Management Practices: Strategy Management
      General Management Practices: Supplier Management
      General Management Practices: Workforce and Talent Management
      Service Management Practices: Availability Management
      Service Management Practices: Business Analysis
      Service Management Practices: Capacity and Performance Management
      Service Management Practices: Change Control
      Service Management Practices: Incident Management
      Service Management Practices: IT Asset Management
      Service Management Practices: Monitoring and Event Management
      Service Management Practices: Problem Management
      Service Management Practices: Release Management
      Service Management Practices: Service Catalogue Management
      Service Management Practices: Service Configuration Management
      Service Management Practices: Service Continuity Management
      Service Management Practices: Service Design
      Service Management Practices: Service Desk
      Service Management Practices Service: Level Management
      Service Management Practices: Service Request Management
      Service Management Practices: Service Validation and Testing
      Technical Management Practices: Deployment Management
      Technical Management Practices: Infrastructure and Platform Management
      Technical Management Practices: Software Development and Management

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FAQ

What is SpeedoLearn?

SpeedoLearn is a platform where students can take internet based courses. Master popular abilities on your schedule. you can investigate and acquire popular abilities on your schedule. This course made by industry specialists and top experts.

For whom these courses are meant for?

These web-based courses are intended for any individual who needs to become familiar with the most recent advanced abilities. We give courses in the fields of information science, web improvement, application advancement, and significantly more. Intended for all experts, these courses help students and novices, as well as experienced developers, specialists, administrators, and chiefs. The educational program is planned by eminent industry specialists and course counselors.

How can I sign up?

Fill up the enquiry form and we will contact you in 24 hours.

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